This Web site (the “Site”) is operated by Grief.com, a division of Grief.com David Kessler, Inc And includes its subsidiaries. The Privacy Statement (the “Statement”) that follows describes Grief.com’s collection, use and disclosure of information practices in connection with the Site.
This Statement applies to the national version of the Site, located at www.Grief.com, as well as to any other versions or pages of the Site that Grief.com operates, including versions or pages that Grief.com co-brands or private labels with its newspaper and broadcast affiliates and other partners (collectively, “Affiliates”) including affiliates.
Grief.com is not responsible for the Web sites, content or privacy practices of any third party. By using this Site, you acknowledge that you have read this Statement and agree that you are subject to the Grief.com Terms of Service. You may view our Terms of Service HERE. The policy that follows is applicable to Grief.com’s information collection, use and disclosure practices. For information on the policy applicable to the affiliate’s information collection, use and disclosure practices, please review the privacy statement on the affiliate’s Website (this may be the site from which you linked to get here).
Also, please note that this Web site contains links to other Websites. Grief.com and its affiliates are not responsible for the content or the privacy policies of any Web sites to which this site may link.
Collection of Personally Identifiable Information
You are not required to provide any personally identifiable information to visit the Site. Grief.com automatically collects Usage Data (as described below). Grief.com collects personally identifiable information on the Site only when you provide it. The types of personally identifiable information collected will depend on the nature of the submission or the features of the Site used, but could include your name, address, phone number, email address and credit card information. We collect this information to personalize your experience and give you the most useful information possible.
Categories of personal information we may collect include:
- Identity Data, which includes name or other similar identifiers.
- Contact Data, which includes address, email address and telephone numbers.
Additionally, we may also collect certain others types of information that, along with Identity Data and Contact Data, may be considered and specifically named “personal data” in certain jurisdictions, including the European Union (“EU”), such as:
- Financial Data, which includes credit card, debit card or other payment card details.
- Transaction Data, which includes details about payments to and from you.
- Technical Data, which includes internet protocol (IP) address, location data, your login data, and device and browser information.
- Profile Data, which includes your username and password, avatar (if you upload one) and other info you share with us on our Website.
- Usage Data, which includes information about how you use our Website and advertising we serve on those sites.
- Marketing and Communications Data, which includes your preferences in receiving marketing from us
IF YOU ARE SITUATED IN THE EU, PLEASE SEE THE SECTION “ADDITIONAL EU DISCLOSURES” THAT PERTAIN TO OUR COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA AND ADDITIONAL RIGHTS YOU HAVE UNDER APPLICABLE LAW.
We use different methods to collect data from and about you including through:
Direct interactions: You may give us your information by registering or contacting us. This includes information you provide when you:
- create an account on our website;
- subscribe to our service or publications;
- purchase product(s) on our website(s)
- request marketing to be sent to you; or
- give us feedback.
Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data and Usage Data about you. Some of the ways in which we or our website may collect are further described below:
Passive Information Collection
The Site automatically collects information and may also customize your visit through technical means, including the following:
The website may use other similar technologies (including, without limitation, tracking pixels, as described further below, and other anonymous identifiers) to gather information about you, such as IP addresses and location data, to customize your visit, to enable us to enhance our service, or for other purposes. We use the following cookies: (i) Strictly necessary / technical cookies that are required for the operation of our website, including log-in, shopping cart and e-billing. (ii) Analytical / performance cookies to see how users interact with our website so that we may improve functionality. (iii) Functional cookies to recognize you when you return and to personalize content. (iv) Targeting / advertising cookies to tailor advertising to you based on how you interact with our website.
Interest-Based Advertising: We may engage third-party vendors to use your information in connection with their own information to deliver targeted advertising to you when you visit our website or other websites. Cookies, described above, may be used in this process. For example, if you are searching for information on a particular product, our vendor may cause an advertisement to appear on other websites you view with information on that product. This form of advertising is called “behavioral advertising”. We believe that such advertising is helpful because you will see ads that are relevant to your interests. However, if you would like to opt-out of these interest-based advertisements, please see the Opt-Out section below.
Clickstream Data: As you use the Internet, a trail of electronic information is left at each website you visit. This information, sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. For example, clickstream data can tell the type of computer and browsing software you use and the address of the website from which you linked to the website. The website may collect and use clickstream data as a form of aggregate information to anonymously determine how much time visitors spend on each page of our website, how visitors navigate throughout the Website and how we may tailor our website to better meet the needs of visitors. This information often will be used to improve our website and our services. Any collection or use of clickstream data will be anonymous and aggregated and will not intentionally contain any personal information.
Web beacons (also known as pixel tags, Internet tags, clear GIFs, or single-pixel GIFs) are electronic images embedded into a Web page.
IP Address Logs
Grief.com also logs Internet Protocol (IP) addresses — the location of your computer on the Internet. Cookies allow Grief.com to recognize you when you visit the Site, to personalize your experience and generally to serve you better. For example, if you enter your name, address or ZIP code on one of the Site’s forms, it may be stored in a cookie so you do not have to enter it again on other forms on the Site. Cookies and Web beacons can tell us what advertising you have seen on the Site, which allows Grief.com to offer you a more diverse selection of advertising information and may also be used together to measure the effectiveness of Grief.com advertising campaigns. Cookies, Web beacons and IP addresses are also used to compile data regarding Site usage (what Website you came from, what pages of the Site you visit, how long you were on the Site, what type of browser you are using, what Website did you go to etc.
Personally Identifiable Information. Personally identifiable information collected by Grief.com through your use of the Site may be stored on servers or in a cookie on your computer and may be used by Grief.com for any of the following purposes: • To follow up on any request that you have previously made. • To communicate with you regarding the Grief.com services and/or promotions. • To send promotional materials, newsletters, or other content via email or otherwise, unless you have indicated that you do not wish to receive such materials. • To improve your user experience. • To manage its relationships with Affiliates, customers, and other third parties to which Grief.com may disclose personally identifiable information pursuant to this Statement. • For Site administration, analysis, research, development, optimization and other internal purposes, including, without limitation, to compile Usage Data.
Usage Data is used by Grief.com for administrative, analytical, research, optimization and other purposes. For example, Grief.com may use statistical analyses of Usage Data in order to measure interest in the various areas of the Site, for development purposes and to inform advertisers and partners in aggregate and anonymous terms about consumers who click on their advertising or other messages. IP Addresses are also used for systems administration and troubleshooting purposes. With respect to promotional materials and newsletters that Grief.com may send via email from time to time, Grief.com will not continue to send you such communications if you ask us not to, as described below in the Section entitled “Accessing, Changing or Deactivating Information Collected by Grief.com.” However, you agree that Grief.com may send to you, and you cannot opt out of, communications of a transactional or relationship nature, including, but not limited to, communications regarding fraudulent or illegal activity, account status, changes to this Statement or the Grief.com Terms of Service, as well as communications to confirm, fulfill and follow up on your registration, service or a request submitted through the Site.
Grief.com may share personally identifiable information that you provide with third parties in the following cases:
- Affiliates. Grief.com may share your personally identifiable information with Affiliates on the condition that the Affiliates’ disclosure and use of the information is consistent with this Statement.
- Requests. Grief.com maintains relationships with third party providers for some of the products and services offered through the Site. If you request information or services through the Site, you agree that Grief.com may share personally identifiable information as may be necessary to provide such information to or perform such services for you. For example, if you purchase a product that is manufactured by an affiliate company, Grief.com will share the information collected through such request. In some cases, the information that you provide through the Site may be collected directly by a third party or its designee (e.g., through forms hosted by such third party or on a page framed with Grief.com branding). Personally identifiable information also may be shared with the specific third parties that can respond to your requests in the form of reporting and other follow-up communications. The subsequent use or disclosure of any information collected by or provided to third parties is subject to their privacy policies and practices.
- Sweepstakes/Promotions. In the event that you participate in a sweepstakes, contest, or other promotion on the Site that is sponsored by Grief.com and a third party, Grief.com reserves the right to share personally identifiable information collected in conjunction with the sweepstakes, contest or promotion with the third party. After the information is provided to such third parties, the subsequent use or disclosure of such information is subject to those third parties’ privacy policies and practices.
- Direct Marketing. Except as provided herein, it is Grief.com’s policy not to disclose personally identifiable information of our customers to third parties specifically for the third parties’ direct marketing purposes. If you are 18 years of age or older and have affirmatively agreed to receive third party direct marketing materials, Grief.com may share your personally identifiable information with third parties for direct marketing purposes. Although Grief.com will endeavor to notify all third-party direct marketers that the information provided to them is confidential, the subsequent use or disclosure of information is subject to those third parties’ privacy policies and practices.
- Service Providers. Grief.com may work with third parties that provide services on its behalf. Examples include providers of analytical, development, promotional, research, credit card processing and other services. For example, Grief.com may ask that a third party conduct an online survey or sweepstakes or send newsletters on its behalf. Similarly, if you make a payment to Grief.com by credit card, Grief.com may share your personally identifiable information and credit card information with a third party in order to process credit card transactions, or such information may be collected directly by the credit card processing service provider on Grief.com’s behalf. In such cases, Grief.com requires that the third party maintain your personally identifiable information as confidential and use the information only to perform the services specified by Grief.com.
- Email List Opt-Outs. In the event Grief.com sends promotional emails to you on behalf of third-party advertisers and you inform Grief.com you wish to opt out of future promotional emails from a particular third party, Grief.com may share your email address with that third party so the third party may add you to its opt-out lists.
- Other. Grief.com expressly reserves the right to release any personally identifiable information or other information you provide to third parties under the following circumstances: (a) when required by law or legal process, (b) to investigate and/or take action against illegal activity, suspected abuse, or unauthorized use of the Site and/or Grief.com services, (c) to protect the property or safety of our users or others, (d) to enforce our Terms of Service and (e) in connection with any sale or other transfer of ownership of all or a part of Grief.com or any of its businesses. If you make any personally identifiable information publicly available on the Site, anyone may see and use such information and Grief.com is not responsible for such use. Grief.com reserves the right to share any personally identifiable information you post on the Site with third parties. To the extent Grief.com does so, the subsequent use and disclosure of such information is subject to the privacy policies and practices of those third parties.
Please note that the messages that Grief.com sends to you to confirm, fulfill, or follow up on a request may incidentally include promotional material or other content from Grief.com or its partners. In the case of these messages, Grief.com is not sharing your personally identifiable information with those third parties. Grief.com reserves the right to share Usage Data with any third party for any reason.
INFORMATION USE AND SHARING
Subject to the section titled “Additional EU Disclosures”, we use information held about you to perform our services and for other purposes outlined below. Specifically, we use your information for a variety of purposes:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- To perform specific services that you have requested.
- To respond to your direct inquiries.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- To send you marketing materials (see below)
- Where we need to comply with a legal or regulatory obligation.
Subject to the section titled “Additional EU Disclosures”, we may share the information we collect about you with certain third parties in the following ways:
- To use certain services on our website, payment card information may be requested. We may ask you for credit card, debit card, or other payment information. By submitting your payment information through our websites, to the extent permitted by applicable law, you expressly consent to the sharing of your information with third-party payment processors, and other third-party service providers.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them, if we are part of a bankruptcy proceeding or other change in control.
- Third parties to whom we need to share your information to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the policies for the website.
Changes to this Statement
Notification of Changes: Any changes to this Statement will be posted on the Site in this location and this Statement will be identified as “Updated”. Your continued use of the Site after such notice constitutes acceptance of such changes.
Your personally identifiable information is one of your most valuable assets and it is very important to us to protect your personal information. We take steps to keep it physically secure in our data centers and it is accessible only to authorized personnel as needed to perform operations governed by this policy. In addition, when Grief.com collects credit card information from you, Grief.com uses Secure Socket Layer (SSL) encryption, the industry standard for protecting privacy in Web transactions. Please keep in mind that despite these measures, Grief.com cannot guarantee or warrant 100% security of its servers and databases. Moreover, Grief.com cannot guarantee that personally identifiable information that you submit through the Site will not be intercepted or otherwise disclosed.
Grief.com believes that it is especially important to protect children’s privacy online. Grief.com does not knowingly collect or use any personally identifiable information from children under the age of 13 and Grief.com does not knowingly provide any personally identifiable information, regardless of its source, to any third party for any purpose whatsoever from visitors younger than 13 years old. No information should be submitted to or posted at Grief.com by visitors younger than 13 years old. DATA RELATING TO CHILDREN
This Site contains links to other sites. While Grief.com encourages our business partners to adopt privacy policies and practices that build users’ trust and confidence in the Internet, Grief.com is not responsible for the privacy policies or practices of third parties or any of the content of Web sites linked to the Site or any third-party products or services offered through the Site.
Collection of Information by Third Parties
RIGHTS OF EU DATA SUBJECTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. you have the right to:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
OPTING OUT OF MESSAGES FROM US
To opt-out of any future promotional messages from us, you should send an unsubscribe request to us at firstname.lastname@example.org. If you do not want your personal information or personal data shared with any third party who may use such information for direct marketing purposes, then you may opt-out of such disclosures by sending an email to email@example.com. We will process your request within a reasonable time after receipt. Please note that if you opt out in this manner, certain aspects of the Website may no longer be available to you.
OPTING OUT OF COOKIES
If you want to stop or restrict the placement of cookies or flush any cookies that may already be on your computer or device, please refer to and adjust your web browser preferences. By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website or some of its functionality may be affected. Cookies and similar items are not used by us to automatically retrieve personally identifiable information from your device without your knowledge.
CROSS BORDER TRANSFERS
If you are a California resident this section applies to you. Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personally identifiable information, such as name, email address and mailing address and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please contact us at firstname.lastname@example.org. If you do not want your personally identifying information shared with any third party who may use such information for direct marketing purposes, then you may opt out of such disclosures by sending an email to us at email@example.com.